The Architecture Of Employee Experience Solutions

The Architecture Of Employee Experience Solutions

Josh Bersin
Josh Bersin
The Architecture Of Employee Experience Solutions

The EX market is so dynamic it feels like every tool, vendor, and platform is moving in this direction. In this podcast I describe the three layers of EX and how you can think through what goes where. The three layers are A) the productivity tools layer, B) the workflow or journey tools layer, and C) the core application layer.

If you’re trying to sort out how to configure your core HCM systems to make work easier for people or if you’re building employee portals or journeys, this podcast may help you figure out what’s going on. And of course I talk about the role of ServiceNow, Workday, Oracle, SuccessFactors, Qualtrics, Microsoft, and many other vendors in this market.

Additional Resources

Employee Experience: The Definitive Guide (100+ page study)

Employee Experience: Four Fascinating Facts

Workday People Experience Arrives

SerivceNow: The Workflow Workforce

Not To Be Outdone, ServiceNow Ups The Ante in Employee Experience

Oracle Introduces Employee Experience Platform

The Massive Impact of Microsoft Viva

Employee Experience 4.0: Shortening The Distance From Signal To Action