Tagged: servicenow

ServiceNow Does It Again: Rome Release Pushes The Envelope

I know I’ve written a lot about ServiceNow lately, but there’s even more to talk about. The Rome release, just announced, has the potential to further upset the HR Technology product stack, so I want to give it some press.

First, as I’ll talk about in my HR Tech keynote this month, the entire ... Read more»

Workday Vs. ServiceNow: The Big Shift

Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation.

And thanks to the pandemic, every company is going through a digital transformation. ... Read more»

Josh Bersin Podcast 0

The Architecture Of Employee Experience Solutions

The EX market is so dynamic it feels like every tool, vendor, and platform is moving in this direction. In this podcast I describe the three layers of EX and how you can think through what goes where. The three layers are A) the productivity tools layer, B) the workflow or journey tools layer, and ... Read more»

Not To Be Outdone, ServiceNow Ups The Ante in Employee Experience

Over the last few weeks, everyone has been excited about Microsoft Viva. Microsoft’s intense focus on the need to simplify and improve employee’s work lives has been wildly exciting and both buyers and vendors have been lining up.

But Microsoft isn’t the only vendor interested in this and Microsoft can’t do everything. So ServiceNow, ... Read more»

employee experience

The Employee Experience: It’s Trickier (and more important) Than You Thought

I just finished a week of meetings discussing HR Technology and the Employee Experience and I want to give you some thoughts. This topic is enormously important, and it’s actually harder than it looks.

Why This Topic Has Become So Big

First, the phrase “Employee Experience” has become a giant vortex for everything in HR. ... Read more»

The Employee Experience Platform: A New Category Arrives

One of the biggest trends in employment is finding ways to make work easier. In this hot job market employees are quitting their jobs in record numbers, and studies show that the voluntary turnover rate is now over 15%. (This means almost one in six people are leaving their jobs voluntarily to look for another ... Read more»