Tagged: servicenow

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Will AI Finally Connect The Enterprise? Just Ask ServiceNow, They Say Yes.

This week, ServiceNow held their annual user conference with more than 22,000 IT and technology professionals, and they announced some significant enhancements to their strategy. ServiceNow’s goal is to integrate the enterprise with a new layer of workflow software that can connect anything to anything, and then give employees, customers, and leaders access to information ... Read more»

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ServiceNow Goes Crazy For AI, Talent Intelligence Goes Enterprise, And Workday Gets Beat Up In The Press

Today’s podcast, recorded in Vegas after a series of conferences (ServiceNow Knowledge and Unleash), talks all about how ServiceNow is making a major play to dominate the space and how Enterprise Talent Intelligence is going mainstream.

I also discuss what we covered in our AI in HR workshop and how to evaluate the massive number ... Read more»

ServiceNow Boldly Introduces AI Solution For Skills, Learning, And Growth

As I’ve mentioned many times, the HR Technology market is too big and too exciting to ignore. Today, in a bold move, ServiceNow introduced a comprehensive new product for employee skills intelligence, learning, career management, and talent mobility.

Built on the acquisition of Hitch (in June of 2022), this is a world-class platform for ... Read more»

ServiceNow Acquires Hitch: Entering The Skills And HCM Market

Today was some big news. ServiceNow, the leader in enterprise workflow and employee experience platforms, announced the acquisition of Hitch, a small player in the massive market for skills technology and talent marketplace solutions. This puts ServiceNow in direct competition with Workday, Oracle, SAP, and a flurry of others, and opens up the big ... Read more»

HR Technology Market Disrupted: Employee Experience Is Now The Core

For decades companies have embraced HR technology by starting at the “core.” This “core” was always considered the payroll system, HRMS (employee system of record), and foundational infrastructure, often called HCM.

Companies select these Core Systems first, spend millions to tens of millions of dollars to implement them, and then they “lay other tools on ... Read more»

ServiceNow Does It Again: Rome Release Pushes The Envelope

I know I’ve written a lot about ServiceNow lately, but there’s even more to talk about. The Rome release, just announced, has the potential to further upset the HR Technology product stack, so I want to give it some press.

First, as I’ll talk about in my HR Tech keynote this month, the entire ... Read more»

Workday Vs. ServiceNow: The Big Shift

Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation.

And thanks to the pandemic, every company is going through a digital transformation. ... Read more»

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The Architecture Of Employee Experience Solutions

The EX market is so dynamic it feels like every tool, vendor, and platform is moving in this direction. In this podcast I describe the three layers of EX and how you can think through what goes where. The three layers are A) the productivity tools layer, B) the workflow or journey tools layer, and ... Read more»

Not To Be Outdone, ServiceNow Ups The Ante in Employee Experience

Over the last few weeks, everyone has been excited about Microsoft Viva. Microsoft’s intense focus on the need to simplify and improve employee’s work lives has been wildly exciting and both buyers and vendors have been lining up.

But Microsoft isn’t the only vendor interested in this and Microsoft can’t do everything. So ServiceNow, ... Read more»

employee experience

The Employee Experience: It’s Trickier (and more important) Than You Thought

I just finished a week of meetings discussing HR Technology and the Employee Experience and I want to give you some thoughts. This topic is enormously important, and it’s actually harder than it looks.

Why This Topic Has Become So Big

First, the phrase “Employee Experience” has become a giant vortex for everything in HR. ... Read more»

The Employee Experience Platform: A New Category Arrives

One of the biggest trends in employment is finding ways to make work easier. In this hot job market employees are quitting their jobs in record numbers, and studies show that the voluntary turnover rate is now over 15%. (This means almost one in six people are leaving their jobs voluntarily to look for another ... Read more»