Insights on Work, Talent, Learning, Leadership, and HR Technology
Everywhere I go people talk about reskilling, upskilling, and accelerating the adoption of AI. This week I met with more than 200 CHRO’s in India and Singapore and the #1 topic was AI readiness: how can we accelerate AI fluency and capability in all areas of the company?
Well we’ve been studying corporate training for ... Read more»
Human Resources (HR) has always struggled with two identities. Is HR a strategic partner, a driver of organizational value and inspired human capital growth? Or is it an administrative function, acting as the “company police,” here to enforce rules, policies, legal, and labor regulations?
The first is a value creator and demands human skills; the ... Read more»
Let’s talk about frontline workers, the most in-demand workforce in the world. These are the nurses, drivers, hotel workers, restaurant staff, airline employees, cleaners, technicians, and manufacturing workers we rely on every day. Our research shows that almost 80% of all workers (by number) take on these jobs, and their total wages are $6.5 Trillion ... Read more»
All year I’ve been studying the employment data and talking with press about the smallish impact of AI on the job market. Most of the slowdown in US jobs, from my data and conversations, has been driven by cost-cutting and general economic uncertainty, not explicit AI job replacement.
Well going into 2026 the situation is ... Read more»
The global market for professional development (training, certification, and upskilling) is over $400 billion, and almost a third of this is focused on topics and technologies that aren’t company specific. During the last three decades, much of this demand has been fulfilled by training providers: online course libraries, video libraries, simulations, expert assessments, and many ... Read more»
Now that AI is part of our daily life, we see its impact on management. In this article I’d like to explain this important topic, and introduce you to our new research, “The Rise of the Supermanager.”
A Brief History of Management
If you read Peter Drucker and look at decades of research, ... Read more»
After many weeks of work with corporate HR leaders, technology companies, and implementation teams I’m realizing the word that describes AI is “confusion.” Too much going on, too many unanswered questions, and no clarity about what to do. And many of you have been asked (or told) to lead the “AI Transformation” (which is the ... Read more»
This week we introduce our massive new research “The Definitive Guide to Corporate Learning: From Static Training To Dynamic Enablement.”
As you’ll read, this $400 Billion market is going to change in a huge way, and the opportunity for value is massive. As I explain in this podcast, it’s time to change the ... Read more»
AI Agents promise to revolutionize how we operate our companies, but this is much more than just recording meetings and summarizing emails. How do you build an Agent (and Superagent) architecture to re-engineer HR and what is the role of your core HCM platforms?
Well this is the trillion dollar question challenging every business software ... Read more»
AI-driven recruiting is on the hot seat and it’s only getting hotter.
Most job seekers now experience AI-interviewers, AI-based screening, and even chatbots that can automate the entire process. And as this market grows, two new lawsuits (one against Workday, one against Eightfold) have emerged, indicating the “fear” job seekers have about this ... Read more»
David Hughes, the Global People Leader for Costa Coffee (now at HSBC), discusses the company’s innovative approach to hiring using AI. Costa Coffee, a global brand with over 2,000 stores in the UK, faces significant hiring challenges due to high turnover rates and the need to hire thousands of baristas annually.
David explains how ... Read more»
In this podcast I talk with Nathan Perrott, VP of Innovation at Radancy. Radancy is a major provider of integrated recruiting tools, all integrated in what’s called the Radancy Talent Acquisition Cloud.
You may not recognize the name, but Radancy is actually one of the pioneers in talent acquisition, originally started as TMP ... Read more»
The HR profession is about to go through its biggest transformation in decades. To use a new phrase, this is a “rupture” from the past as we shift to new world of AI agents and superagents automating much of what we do.
In this podcast I explain how 30-40% of AI jobs and roles ... Read more»
This week we launch our Imperatives for 2026, and I discuss the 11 top issues you face and how HR, as we know it, is going to radically change. Our research shows that 30-40% of today’s HR roles will go away, soon to be automated by AI agents and Superagents.
Read today’s news release... Read more»
This week, as part of our 2026 Imperatives launch, I discuss the explosive new world of agents and superagents, and explain why and how you, as an HR or business person, will be “building apps” and “building agents” at work.
I also explain why the Superagent architecture, which is explained in our Imperatives ... Read more»
As AI transforms our jobs, careers, and lives what happens to our sense of self? If an AI agent can do my job, what happens to me?
In this podcast I discuss the topic of purpose, identity, and mission and how we, as human agents, can keep ourselves happy and purposeful as more and more ... Read more»
We are entering the year of Enterprise AI, and one of the imperatives we’re introducing is the need to think about your AI Architecture.
While much of our AI journey has been focused on individual productivity tools, now we have a much bigger opportunity: using AI to rethink how our HR, talent, leadership, and human ... Read more»
Welcome to our new research on the Frontline Workforce.
In this introductory podcast I explain the importance and complexities of these jobs, and why the people in these roles take on enormous responsibilities in our companies and our economy. More than 70% of US workers are employed in frontline roles, generating more than $6 ... Read more»
AI adoption is accelerating and it feels harder and harder to keep up. I know many senior leaders feel confused by the rapid pace and college grads are worried about their careers.
What skills do we need to stay relevant in this new “All-AI” world?
Well there’s an answer to all this change, and it ... Read more»
Welcome to 2026, a year I coin “The Year of Enterprise AI.” As you’ll read about (and hear about) in our 2026 Imperatives launch, the coming year is all about AI moving from “assistants” to “agents” to “solutions.” And there are three big considerations to ponder.
First, the cost of AI is skyrocketing, ... Read more»
In this podcast I reflect on five big things we didn’t talk about much this year, and each falling into the “Human Capital” agenda. We spent much of our year worrying about AI, agents, productivity, and jobs, largely putting the “Human Capital” agenda on the back burner.
While AI is certainly the defining technology of ... Read more»
