Josh Bersin Articles

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The History of Franklin Covey And The Enduring Model Of Leadership E196

In this episode of the WhatWorks podcast, Paul Walker, CEO of FranklinCovey, talks with Kathi Enderes about FranklinCovey’s history, his own journey of 25 years with the company from frontline employee to CEO, and how the company helps large organizations like Marriott enable transformational change through individual behavior change, execution excellence, creating a culture ... Read more»

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AI Can Do Even More Than You Thought. Why Every Employee Will Have A Digital Assistant. E195

This week I discuss how major new AI use-cases have emerged. Imagine if every employee had a personal AI assistant? It’s going to happen. I also discuss LinkedIn Hiring Assistant, Galileo™, SuccessFactors Joule, AI for performance management, and a big question: what are you going to do with the 35% productivity you gain?... Read more»

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Job Task Re-Engineering With AI: A Massive Opportunity Ahead – E194

In this week’s podcast I discuss the trend (and need) for job task re-engineering: breaking down our jobs into tasks, so we can effectively use AI and Agents to speed things up. As more and more vendors announce AI Agents to assist with work, our best opportunity for massive improvement is to “re-engineer” how we ... Read more»

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WhatWorks: Mastercard Evolves To Systemic HR™ – E193

In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR™. Now in year 2 of the ongoing transformation, the company ... Read more»

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Digital Twins, AI-Powered ERP, Agentic Tools, AI War Against Candidates E192

White collar robots have arrived: digital twins, digital assistants, and AI-powered agents.

In this podcast I discuss what I learned about at Unleash, Sana, and Spotify this week.

My big message is this: AI in HR is even more powerful than we expected. And AI platforms and tools are transforming HR right this minute – ... Read more»

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What Works: Delta Air Lines Unveils Its Skills-First Strategy E191

Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology (Talent Intelligence Hub) and a focus from the top, the company fully embraces an agile cross-functional career model, all built ... Read more»

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Forgiveness, Growth, And Reinvention In The Age Of AI E190

I just finished a long meeting with 15 senior HR leaders in Silicon Valley, so in the context of AI, I discuss the themes of forgiveness, growth, and leadership these organizations are facing.

And these issues are acute right now. 2025 is shaping up to be a “Year of Redesign” throughout business, and as we ... Read more»

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The Launch Of Galileo™ Professional and The Galileo Success Center E189

This week we are so excited to launch Galileo™ Professional, the personal AI platform designed for HR professionals, consultants, vendors, and investors in the global Human Resources industry.

As you’ll hear in my introduction, Galileo Pro is Your Personal AI Assistant for everything HR.

For $39 per month you now have access to the ... Read more»

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Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187

Aimbridge manages 1100 hotels around the US and employs more than 45,000 employees. In this podcast, Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, discusses how the company empowers employees (“Uberizing the Workforce”) and delivers a flexible, highly engaged workforce with dynamic workforce scheduling. The company leverages UKG Workforce Management to give employees ... Read more»

Can AI Do Performance Reviews? Rippling Says Yes.

This week Rippling, a fast-growing mid-market HR Tech company, introduced a fascinating product called Talent Signal. This product reads work output data from Github (for engineers), Salesforce and Gong (for sales people), and Zendesk (for service reps) and uses AI to analyze their performance.

How does it work? The system uses several inputs. With ... Read more»

Josh Bersin Company AI Trailblazers

Introducing The AI Trailblazers! HR Technology Outlook 2025.

Are you having a hard time figuring out which AI products are real and how they all fit together?

In our ongoing efforts to help you understand the HR Tech market, we’ve produced a report we call the AI in HR trailblazers.

This report lists selected the top 30 vendors which have developed working, ... Read more»

ADP Lyric HCM

ADP Lyric HCM, The Next-Gen HR Platform Many Have Waited For

In the Spring of 2018 I attended a confidential meeting in New York City to learn about a project called Lifion. ADP had hired a new team of engineers convened in a secret mission to build the “next-generation platform” for ADP’s offerings in the enterprise market.

This new system, designed ten years after the release ... Read more»