Josh Bersin Articles

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What Works: Delta Air Lines Unveils Its Skills-First Strategy E191

Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology (Talent Intelligence Hub) and a focus from the top, the company fully embraces an agile cross-functional career model, all built ... Read more»

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Forgiveness, Growth, And Reinvention In The Age Of AI E190

I just finished a long meeting with 15 senior HR leaders in Silicon Valley, so in the context of AI, I discuss the themes of forgiveness, growth, and leadership these organizations are facing.

And these issues are acute right now. 2025 is shaping up to be a “Year of Redesign” throughout business, and as we ... Read more»

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The Launch Of Galileo™ Professional and The Galileo Success Center E189

This week we are so excited to launch Galileo™ Professional, the personal AI platform designed for HR professionals, consultants, vendors, and investors in the global Human Resources industry.

As you’ll hear in my introduction, Galileo Pro is Your Personal AI Assistant for everything HR.

For $39 per month you now have access to the ... Read more»

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Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187

Aimbridge manages 1100 hotels around the US and employs more than 45,000 employees. In this podcast, Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, discusses how the company empowers employees (“Uberizing the Workforce”) and delivers a flexible, highly engaged workforce with dynamic workforce scheduling. The company leverages UKG Workforce Management to give employees ... Read more»

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Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson E185

This podcast details what Workday’s new AI platform, Workday Illuminate, and also describes Workday’s momentum coming out of Rising. I also discuss why Salesforce slams Microsoft, the new tsunami of Agents, including Microsoft, Salesforce (who is charging $2 per conversation), SAP, Workday, UKG, ServiceNow, and others. I also discuss the near-term job disruption we’re ... Read more»

Workday plus Galileo

Galileo™ Selected As Workday Innovation Partner

This week at Workday Rising we’re announcing our new partnership with Workday. As one of the selected Workday Innovation Partners, we are developing a deep integration between Galileo and Workday.

Galileo, as many of you know, is “Your Essential AI Assistant for Everything HR.” Filled with 25+ years of research, benchmarks, ... Read more»

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What Works: How to Build a Fantastic Employee Experience in Industrial Distribution E184

In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company.

Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With 125+ ... Read more»

What Is Workday Illuminate?

Today Workday introduced Workday Illuminate, the new brand name for Workday AI. While the name is not important, this new brand demonstrates a shift from AI “dazzlers” to AI “capabilities” within the entire Workday platform. In other words, Workday has now built an underlying AI infrastructure that can manifest solutions in hundreds of ways.... Read more»

Growthspace

Growthspace: A Pioneer In Precision Skills Development

As most of you know, developing business skills takes time. You have to ask people questions, take a few courses, and learn from your mistakes. If you’re a software engineer, this means writing buggy code. But if you’re a sales rep or a manager, it could mean trouble: losing deals, alienating people, and possibly being ... Read more»

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Klarna Claims AI Will Replace Workday. Unlikely Scenario But Points To A New Future. E183

This week Klarna, a buy-now pay-later company in Sweden, announced plans to terminate its Workday and Salesforce relationships and build it themselves. A bunch of tech pundits are big fans, but I have my doubts. As you’ll hear in the podcast, many big companies (much bigger than Klarna) have tried this, only to retreat to ... Read more»

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Agentic AI: The AI Agents That Will Change Our Companies E182

Agentic AI is the next big wave in AI, where AI systems and chatbots can take actions on our behalf. These agents can perform tasks such as composing emails, creating documents, building courses, and even recruiting. They can be seen as virtual employees or teammates that can be trained and managed. These agents will change ... Read more»

Agentic AI - New AI Employees

AI Agents, The New Workforce We’re Not Quite Ready For (Agentic AI)

The Agents are coming, the Agents are coming.

If you follow the AI tech market you know there’s a lot of talk about “Agentic AI.” In other words, our friendly AI assistants are starting to feel more empowered. Instead of just answering questions and composing poetry, they’re now able to “do things” on ... Read more»

Cornerstone Galaxy: Acquisition Of SkyHive Could Pay Off

Cornerstone spent the last decade acquiring LMS and talent software companies, all in a goal to build an integrated skills platform. Finally, after years of hard work and integration, the company introduces Galaxy, an advanced offering in the world of AI-powered HR systems.

Before I explain Galaxy, the history is important. Founded in 1999, ... Read more»