Insights on Corporate Talent, Learning, and HR Technology
What do we do about the American Dream? This week I discuss the explosion of employee and citizen activation (NYC UHG CEO, for example) and how the US economy has not been delivering for 2/3 of the workforce.
And in that discussion I challenge HR and business leaders to re-engineer jobs and work around what ... Read more»
Linda Kirchhevel, Director, Talent & Leadership Development at Sanford Health talks with Kathi Enderes about their leadership development program. Linda discusses how the organization’s frequent mergers caused them to prioritize creating a unique leadership framework centered around the mission of the organization. (Sanford Health is the largest rural healthcare provider in the United States.)... Read more»
AI tools are rapidly sweeping across our companies in every job function, and most of us see them as “productivity tools.” Well, that’s a very limited view of the future. While AI may make you 15-20% more productive, the big payoff comes when we rethink work entirely and let AI systems take over as “autonomous ... Read more»
Companies have been investing in People Analytics and Industrial Psychology since the late 1800s, going back to Fredrick Taylor (time and motion studies) and Carl Jung (psychological types). The original idea was to scientifically manage work, using data to measure labor, strength, motion, and later engagement, skills, and leadership.
All this effort resulted in thousands ... Read more»
This week I summarize my meetings and discussions with clients in NYC and you can see we covered many topics.
Here’s the AI summary, which is pretty good.
In this conversation, Josh Bersin discusses the evolving landscape of AI platforms, particularly focusing on Microsoft’s positioning and the challenges of creating a universal AI agent. He ... Read more»
In today’s podcast I discuss the organizational, institutional, and societal impacts of AI. And I’m not predicting what “could happen” but rather sharing “what is happening now.” As you’ll hear, AI plays a role in our political issues but an even greater role in our careers, pay, rewards, organization structure, and culture.
A recent AI ... Read more»
After decades of effort and growth, only around 10% of People Analytics teams deliver strategic business value. Many are still focused on traditional analysis of engagement, retention, leadership pipelines, and other HR measures.
In this WhatWorks podcast I talk openly with Paul Rubenstein, the Chief Customer Officer at Visier, about how this market has evolved. ... Read more»
This week I discuss the issue of DEI (must it DIE?), inclusion, and corporate culture in the Trump Era. We just completed a 1.5 hour discussion with 30+ companies on the impact of the 2024 election and regardless of your political position, some people are worried. It’s clear to me that DEI (or whatever you ... Read more»
In this episode of the WhatWorks podcast, Paul Walker, CEO of FranklinCovey, talks with Kathi Enderes about FranklinCovey’s history, his own journey of 25 years with the company from frontline employee to CEO, and how the company helps large organizations like Marriott enable transformational change through individual behavior change, execution excellence, creating a culture ... Read more»
This week I discuss how major new AI use-cases have emerged. Imagine if every employee had a personal AI assistant? It’s going to happen. I also discuss LinkedIn Hiring Assistant, Galileo™, SuccessFactors Joule, AI for performance management, and a big question: what are you going to do with the 35% productivity you gain?... Read more»
In this week’s podcast I discuss the trend (and need) for job task re-engineering: breaking down our jobs into tasks, so we can effectively use AI and Agents to speed things up. As more and more vendors announce AI Agents to assist with work, our best opportunity for massive improvement is to “re-engineer” how we ... Read more»
In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR™. Now in year 2 of the ongoing transformation, the company ... Read more»
White collar robots have arrived: digital twins, digital assistants, and AI-powered agents.
In this podcast I discuss what I learned about at Unleash, Sana, and Spotify this week.
My big message is this: AI in HR is even more powerful than we expected. And AI platforms and tools are transforming HR right this minute – ... Read more»
Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology (Talent Intelligence Hub) and a focus from the top, the company fully embraces an agile cross-functional career model, all built ... Read more»
I just finished a long meeting with 15 senior HR leaders in Silicon Valley, so in the context of AI, I discuss the themes of forgiveness, growth, and leadership these organizations are facing.
And these issues are acute right now. 2025 is shaping up to be a “Year of Redesign” throughout business, and as we ... Read more»
