Category: AI

AI (artificial intelligence) is the domain of “intelligent data-driven systems” that use algorithms to predict, rate, rank, and assist employees and managers at work. Unlike analytics itself, AI systems learn from the data and continuously improve if they are developed well. Issues like ethics and “explainable AI” are important in this topic.

Are Chatbots eating the world? 0

Will Chatbots Take Over HR Tech? Paradox Sets The Pace.

Chatbots used to be tinker-toys. You type, try to get help, but usually result in “please call support.” Well all this has changed.

Thanks to advanced NLP (natural language processing) and AI (retrieval-augmented generation) chatbots are entire applications. They can answer complex questions, search databases, and invoke transactions on your behalf.

Pretty soon we’ll be ... Read more»

Autonomous Corporate Learning Platforms: Arriving Now, Powered by AI

Thanks to Generative AI, we’re about to see the biggest revolution in corporate learning since the invention of the internet. And this new world, which will bring together personalization, knowledge management, and a delightful user experience, is long overdue.

I’ve been working in the corporate learning market since 1998 when the term “e-learning” was invented. ... Read more»

A Peek Under The Covers Of SAP SuccessFactors’ AI Strategy

This week I had an in-depth briefing with the SAP /SuccessFactors architecture team to dig into the company’s long term strategy for AI. I walked away very impressed, and starting to understand how AI does not “replace” an HCM platform, rather it “transforms it” in a very significant way. 

There are many “surfaces” for ... Read more»

AI Is Transforming Corporate Learning Even Faster Than I Expected

Of all the domains to be impacted by AI, perhaps the biggest transformation is taking place in corporate learning. After a year of experimentation, it’s now clear that AI will revolutionize this space.

Let’s discuss what L&D is all about. Corporate training is everywhere, and that’s why it’s a $340 billion market. Everything that happens ... Read more»

Microsoft Viva Skills

Why Microsoft Viva Skills Could Disrupt The HR Tech Market

This week Microsoft announced a major feature in Viva that is likely to disrupt the HR Technology market: skills. And the Skills in Viva system is not just a skills inference engine, it’s a skills-based learning system, a way to find mentors and experts, an employee development platform, and an internal mobility tool that ... Read more»

Here Comes “Workday AI”

Today at the Rising conference Workday introduced a range of new generative AI features, all described as “Workday AI.” This is part of a major trend: enterprise software companies adding Gen AI features to their products.

The first message from Workday is that the company has been doing AI and machine learning for quite ... Read more»

PagerDuty HR Hackathon in Generative AI

Confused About Generative AI in HR? Here’s How To Run A Hackathon!

As I’ve talked about for months, Generative AI is like a swiss army knife that seems to be capable of anything. But once you get these LLMs into practice, you find out they have to be built, adjusted, and architected into solutions. In other words, we won’t suddenly see the productivity benefits of AI unless ... Read more»

The Role Of Generative AI In HR Is Now Becoming Clear

We now know that Generative AI will play a transformational role in Human Resources. And while many companies are embarking on pilots, hackathons, and “promptathons,” I want to share what we’ve learned. (For an in-depth report on AI in HR please read our Deep Dive on AI in HR research.)

HR Is An Integrated Operating ... Read more»

Generative AI In Business: Huge Potential, Lots Of Playing Around

We just finished a five week sprint with 200+ clients on Generative AI and the excitement is overwhelming. There’s no question companies are going to adopt these Copilots, Assistants, and Chatbots like crazy. But it’s still not clear how, where, are with what technology. Here’s what we found out.

First, about a third of the ... Read more»

Welcome To The Post-Industrial Economy: AI Is Here To Save Us

This week we published my keynote speech from Irresistible 2023, and I encourage you to watch it. Here’s the story in brief, and I’ll be talking a lot more about this at the HR Technology Conference and Unleash 2023 conferences in October.

 

The Post-Industrial Economy

Business leaders are confronting a world of opportunity ... Read more»

Adapting To AI: The New World Of Organizational Ingenuity

As we all begin to understand the role of AI in our companies, a new era has emerged. The era of what I call the “Super-worker” – where each individual in the company has “superhuman” powers they’ve never experienced before.

Yes, thanks to AI we all have access to information, insights, education, and perspectives we ... Read more»

The Next Generation Of HR Software Has Arrived, Finally.

HR software makes up one of the largest technology markets in the world. By our estimate this is a $250 billion market, consisting of payroll systems, core HR platforms, recruiting, training, benefits, and hundreds of other applications. And over the last five years, as companies have adapted to hybrid work and the pandemic, the market ... Read more»

The Rise Of The Copilots: Microsoft Steps Up The Pace

This week Microsoft unleashed a massive array of product announcements (50 in total) around the use of Copilots throughout our daily lives. And while we all may understand the idea, now these tools are real. And it’s clear to me that Microsoft has gotten their groove and is executing quickly with a laser focus.

While ... Read more»

EdTech Is Going Crazy For AI

This week I spent a few days at the ASU/GSV conference and ran into 7,000 educators, entrepreneurs, and corporate training people who had gone CRAZY for AI.

No, I’m not kidding. This community, which makes up people like training managers, community college leaders, educators, and policymakers is absolutely freaked out about ChatGPT, Large Language Models, ... Read more»