Employee Experience has become a crusade. Every HR and IT department is focused on it, and the marketplace has exploded. In fact, if you total up the tools spent on surveys, feedback, case management, knowledge management, and portals it’s well over a $15 Billion market today, and it leverages more than $200 billion in training, ... Read more»
Tagged: employee experience
We’ve had almost a year of remote work, and the transformation has been amazing. Today, among those who can, 71% of Americans work from home most of the time, 87% say they have excellent tools, and employees are roughly as engaged as they were before the Pandemic.
But there is a huge gap... Read more»
After more than 40 years, Work isn’t as different as we think it is.
Every day I get up early and read my emails, and sure enough, there are at least ten messages from magazines, authors, book publishers, or consultants about “the future of work” or “the end of work” or “the new world of ... Read more»
We’ve learned a lot in 2020 and many of us are happy to put it in the rearview mirror. But as we look ahead to the new year, I think there are a lot of positives to bring forward. (Our Predictions will be out in Jan.)
First, we learned to be humble.
The Virus is ... Read more»
In this podcast I discuss the tremendous importance of Public Health in the Workplace. Learn how the disciplines of Public Health are now part of the Employee Experience, and how Public Health teaches us about the safe workplace, culture, return to work, and the long term resilience of our organizations. Yes, Public Health is now ... Read more»
Something amazing is happening in the Employee Experience (EX) market: it’s advancing faster than ever. This year, driven by the Pandemic, work at home, and dozens of new programs for wellbeing, diversity, family support, and communications about the Pandemic, companies have gotten much better at delivering a meaningful, productive, employee experience. And this means the ... Read more»
One of the biggest problems we face is the challenge of Fatigue. And Fatigue has an impact on the Pandemic, our relationships, and our work.
The Pandemic has been going on for almost six months, many of our cities are slipping backward in infection, and the political system in most countries is dysfunctional. Here in ... Read more»
One of the most urgent things employees need right now is information. What are my policies for work at home? What is our sick-leave policy? When do I have to come back to work and where? How am I going to get paid this year?
Among all the issues we face in the COVID Pandemic, ... Read more»
The enterprise software world has been attacked by the Coronavirus. Most of the big, complicated, multi-year ERP implementations have taken a pause and companies decided “we have to get something out immediately.” So they lashed together the tools they had to build communications programs, testing and feedback apps, training programs, and all sorts of programs ... Read more»
As part of our Big Reset Initiative, we have four working groups pulling together best-practices across 150+ companies on their Coronavirus response strategies, and we will be sharing their findings later in June. In the meantime, as I spend most of my waking hours talking with HR leaders, I want to throw out an ... Read more»
In 2014 I wrote a speech titled “Simply Irresistible,” describing the need to rethink the concepts of employee engagement. That speech, which turned into a research model, described how meaningful work, sound management, an inclusive environment, growth, and leadership were all part of building an irresistible work experience.
Since then there have been ... Read more»
Employee Experience (now called EX) has become one of the biggest priorities in business. Faced with skills and people shortages in every industry, companies are bending over backward to make employees’ lives better. And this has set off an enormous industry of consultants, tools, and books focused on the topic.
Let me give you a ... Read more»
I’ve been hearing about “employee experience” everywhere. Almost every software vendor, HR consulting firm, and HR executive is trying to figure it out.
Why? Because the concept is very broad and vague, and in some sense it encompasses everything at work.
The term “employee experience” (EX) came out of AirBnB around 2017 when the company ... Read more»
As I talked about in the article From Talent Management To Talent Experience, the market for corporate talent management software has changed.
Companies are no longer happy with end-to-end talent management systems designed for HR – we now need platforms that help employees (and contingents) manage their own talent experience at work.
While this ... Read more»
I just finished a week of meetings discussing HR Technology and the Employee Experience and I want to give you some thoughts. This topic is enormously important, and it’s actually harder than it looks.
Why This Topic Has Become So Big
First, the phrase “Employee Experience” has become a giant vortex for everything in HR. ... Read more»