Josh Bersin Articles

Workday’s Response To AI and Machine Learning: Moving Faster Than Ever

This week we met with Workday at the company’s annual Innovation Summit and I walked away very impressed. Not only is Workday clear-eyed and definitive about its AI product strategy, the company is entering one of its strongest product cycles in years. I have never seen so many Workday features reach maturity and it’s clear ... Read more»

Microsoft’s Massive Upgrade: OpenAI CoPilot For Entire MS 365 Suite.

Microsoft is betting the farm on OpenAI and ChatGPT with the biggest upgrade to Microsoft 365 in decades. The new release, entitled Microsoft 365 Copilot, delivers Generative AI tools and chat embedded in every module in the suite: Word, Excel, PowerPoint, Outlook, Teams and Viva. They call it “Your Copilot for Work.”

And ... Read more»

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How To Solve Pay Equity: More Important Than You Realize

This week I’m focusing on three things:  First a quick discussion of the SVB banking crisis and what’s going on; Second a further discussion about why Generative AI is so disruptive to HR; and Third, and most important, a deep discussion about Pay Equity.

This coming week is Equal Pay Day where we symbolically celebrate ... Read more»

The Role Of Generative AI And Large Language Models in HR

Human Resources is one of the most complex, imperfect areas of business. Virtually every decision we make about people (who to hire, who to promote, how much to pay someone, how to develop someone) is based on judgment, experience, personal bias, and some amount of data. And since well over 50% of all corporate spending ... Read more»

New MIT Research Shows Spectacular Increase In White Collar Productivity From ChatGPT

Two Economics PhD candidates at MIT just published a fascinating study of the impact of ChatGPT on white collar productivity. And the results are pretty spectacular. (Note this is not peer reviewed yet.)

The team asked 444 white collar workers to do writing and editing tasks along the lines of marketing, grant writing, data analysis, ... Read more»

Microsoft Launches OpenAI CoPilots For Dynamics Apps And The Enterprise.

While journalists worry about generative AI (chatbots and Large Language Models), Microsoft is powering ahead. This week the company took a big step and introduced OpenAI embedded into Microsoft Dynamics and also introduced development tools to let you build intelligent chatbots on your own data.

This opens the door on the a massive ... Read more»

The Unbelievable, Critical, Never-Ending Role Of Culture In Business

If there’s one topic I’ve learned to respect in business, it’s the critical role of culture. And this word, which many people define in different ways, almost always defines business performance, success, and even failure.

Over the last two years we have convened eleven in-depth, multi-week design meetings with more than 3,000 HR professionals. (We ... Read more»

Redesigning HR: An Operating System, Not An Operating Model.

It’s time for a new operating model for Human Resources, one we name “Systemic HR.” Bear with me as I explain this important change.

Business Challenge #1: Slower Growth, Labor Shortage

2023 represents a pivotal year. As we exit the pandemic and 15 years of low interest rates, companies are looking for new pathways to ... Read more»

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Is AI Dangerous? Why This Could Unleash The Biggest Productivity Boom In Decades.

In this podcast I talk more about the high cost of AI and chatbots like Bing and ChatGPT, and how to think about the “risks” of AI as it takes over the computing landscape. (Yes, it will!)

I also discuss the enormous opportunity for HR teams to lead productivity projects, and finally give you my ... Read more»

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Systemic HR: Why It’s Coming… And Why I’m Excited About Bing.

This week we saw hundreds of stories, articles, and complaints about Bing. Well I’ve tried it and talked with some Microsoft execs and I believe this is one of the most important (and disruptive) technologies we will see in HR. So listen and you’ll hear why.

On an even more important point, I spent some ... Read more»

LinkedIn Learning Evolves: Watch Out HR Tech Competitors – Skills, Careers, And More.

LinkedIn Learning has been one of the most fascinating success stories in HR Technology. It all started in 2015 when LinkedIn acquired Lynda.com, a pioneering provider of high-quality video learning designed for creative professionals.

I knew Lynda.com well before the acquisition, and when they became part of LinkedIn I had to ask myself “what ... Read more»