Galileo Now Embedded Into ServiceNow and HiBob
Today we are making two momentous announcements about Galileo®, both focused on making Galileo available “in your flow of work.”
First, we are announcing the deep integration of Galileo into the ServiceNow AI platform, known as Now Assist.
This means any user of Now Assist can ask questions about HR, leadership, recruiting, or HR Tech and Galileo will answer in the flow of work, bringing an HR and leadership consultant right into your service delivery agent. NowAssist becomes your company’s AI-powered HR Business Partner.
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As you build employee and HR self-service agents in ServiceNow, these agents become “HR and leadership consultants.”
Here is a close-up so you can see how Now Assist and Galileo work together seamlessly.
Second, we are announcing the integration and partnership of Galileo with HiBob, the fastest growing mid-market human capital software company.
HiBob, with 4,000+ customers, is one of the leading end-to-end mid-market HCM vendors and this brings Galileo to all their customers.
Effective now, any HiBob user (HR professional, manager, or employee) can access Galileo with a single click to ask questions, compose training plans, or get coaching. This gives HR managers and employees who use HiBob instant access to Galileo’s AI-powered consulting, education, and problem-solving capabilities.
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Why This Is Important: The Galileo Inside Strategy
The AI landscape is exploding and companies want to standardize their AI agent platforms.
So what we decided to do is open up Galileo so you can experience its power inside these other systems. And this means Galileo’s intelligence and data can intermingle and expand the utility of other AI systems..
We also see Galileo moving beyond HR. While our initial development focused on HR professionals, Galileo is now becoming a tool to help managers hire, develop, manage, and engage their people. So in this new announcement we are opening up Galileo to business users who interact with Now Assist and HiBob.
Galileo for ServiceNow
Integrating HR Best Practices With HR Support And Company Policies
Imagine you’re using NowAssist as a platform for case management, hiring, onboarding, or other HR-related activities. With Galileo inside employees and HR teams can ask “what would be the best way to onboard this new team mate” or “can you give me an example of a company doing this?” or “can you give me a series of steps to implement this solution in the best way?”
Galileo becomes the “consultant” to help with your case or issue.
Other examples of use-cases include:
- Imagine your company uses ServiceNow for HR policies, benefits administration, performance, and global hiring policies. An HR professional or manager who is hiring an engineer could ask “what are the top skills I should consider for this position” or “can you develop a behavioral interview guide and rubric for me” in this hiring process?
- Using the Mercury Release data (just announced) you could then ask NowAssist “What is the benchmark salary for this position in Cleveland vs. Cincinnati?” and then dig into more detail.
- NowAssist with Galileo becomes an HR design tool, hiring tool, benchmarking tool, and leadership development tool. Since Galileo is already trained on all these domains you can consider NowAssist an HR “consultant,” opening up opportunities for companies to deploy NowAssist to new use-cases.
As companies deploy this solution the system will “learn” about your HR policies, blending your internal HR practices with Galileo’s corpus (protected in your environment).
Employees, managers, and HR professionals could ask, for example, “what are our policies for a bonus and by the way, what possible actions should I take to reward our employees?” The answer would be a customized plan based on your company’s reward and recognition elements.
Imagine a scenario where an HR business partner or team leader is experiencing high turnover. NowAssist with Galileo could compare turnover across the team, then diagnose the problem through Galileo’s “consultant mode” and suggest solutions that fit directly into the company’s established range of HR programs and solutions.
Your internal policies suddenly get “smarter” and “easier to implement” with Galileo inside.
Galileo for HiBob
Supporting HR Teams and Line Managers at High Growth Companies
With more than 4,000 fast-growing customers, HiBob has become one of the leading HCM platforms in the world. Founded in 2015, the company offers a modern, easy-to-use, easy-to-configure HCM and payroll platform designed for fast-moving companies.
In 2022 I wrote about the company as “The Instagram of HR,” and since then HiBob has expanded globally, released its recruiting, learning, and compensation management product, and is now rolling out global payroll.
HiBob customers are growing companies which typically have small, busy HR teams. These companies need fast access to best-practices, talent intelligence data, and new ideas, so Galileo is a perfect fit.
And to make this even more valuable, HiBob is offering Galileo to line managers. We know from our current clients that Galileo is both a manager assistant and an HR assistant, so now we expand that offering.
Use cases include:
- An HR manager is struggling to hire a key role, and asks Galileo “what are the critical skills I should be looking for and what cities have best candidates at my pay range?” Galileo can answer that question and help the manager quickly build a behavioral interview.
- A sales or support manager has a team member who is underperforming and needs help. The manager asks Galileo “how can I better set goals for this individual and what type of performance plan can you help me build?” The manager uploads various recordings or notes about the person’s performance and Galileo builds the improvement plan.
- A field leader is struggling to build her skills as the company grows and she receives a battlefield promotion. She asks Galileo for help with a leadership model and coaching support for her leadership challenges. Galileo uses the Heidrick, SHL, and other case studies to give this new leader advice, behavioral coaching, and lots of examples to help.
Galileo Inside: HR Intelligence In Your Flow Of Work
These important announcements are designed to make it easier than ever for you to access Galileo, regardless of your HCM or AI platform. And as Galileo is more widely used by managers, you’ll see how valuable it is for those outside of HR as well.
Remember also that Galileo users also have access to the Lightcast skills, salary, and labor market system, Oyster global employment practices, SHL and Heidrick leadership models, and turnover benchmarks from Visier. And the Galileo corpus is updated daily and continuously gets smarter over time.
Think of Galileo as your intelligent, dynamic HR consultant.
Join us on the Galileo journey to improve productivity, growth, and employee engagement in our organizations around the world!
You can buy Galileo for ServiceNow or Galileo for HiBob today. These solutions are tested and ready for your Agentic AI journey!
Additional Information
The Mercury Release of Galileo™ Signals a New Era for Intelligent Agents
Podcast: The Galileo Inside Strategy
