Josh Bersin Articles

Workday Vs. ServiceNow: The Big Shift

Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation.

And thanks to the pandemic, every company is going through a digital transformation. ... Read more»

Josh Bersin Podcast 0

The Architecture Of Employee Experience Solutions

The EX market is so dynamic it feels like every tool, vendor, and platform is moving in this direction. In this podcast I describe the three layers of EX and how you can think through what goes where. The three layers are A) the productivity tools layer, B) the workflow or journey tools layer, and ... Read more»

Josh Bersin Podcast 0

The Unquenchable Power Of The Human Spirit

What is the number one thing we’ve learned from the Pandemic? In this podcast I sit down and talk about the number one thing we’ve learned from the Pandemic: The Unquenchable Power Of The Human Spirit.

In this podcast I explain why Human Resources has become one of the most important jobs in business, ... Read more»

The Learning Record Store Comes Of Age

The corporate learning industry becomes more massive every day. We estimate that more than $280 billion is spent on training, upskilling, and professional certification programs and there are now many billions of dollars spent on collaborative learning platforms, content, SkillsTech, and industry solutions.

How do you measure all this stuff?

Well as I ... Read more»

Eight Learnings About Jobs, Skills, And Org Design. And The Apple Genius Bar.

After many years studying the topics of corporate training, recruiting, mobility, and succession, we’re finally seeing the future of jobs and skills. And in this podcast, I try to summarize what’s going on.

Let me briefly discuss the issues here, and you’ll see much more to come in the Josh Bersin Academy and our research.... Read more»

Learning Technologies Group Acquires GP Strategies: Learning Consulting Is Hot

This week the Learning Technologies Group announced the acquisition of GP Strategies, one of the mainstay training delivery and consultants in the world. Together the combined company will be over $750 Million in revenue and starts to look like one of the largest corporate learning consultancies in the world.

LTG has an interesting history. ... Read more»

Why Service Workers Are Now More Important Than Software Engineers

Here we are, still facing the pandemic, and now we’re in a panic about service workers. Coffee shops, restaurants, and even gas stations can’t find staff, so they’re being “forced” to raise wages. In a recent NYT podcast a hotel owner bemoans how his employees keep asking for more money because “they don’t have the ... Read more»

Research Reveals Secrets To Success With Human Capital Management Systems

We have been studying HR technology projects for years and they can be complex and risky. Companies tend to upgrade or replace of their core HCM technology every 7-8 years and when they do it’s a massive change. Not only is it expensive and time-consuming, but these projects can interrupt business growth and take attention ... Read more»

A New Category Emerges: The Creator Platform For Corporate Learning

Many of you have heard me talk about TikTok as a learning platform, and you probably thought I was talking about the entertaining videos. No, it’s much more. TikTok is not just entertainment, it’s a Creator Platform.

TikTok development tools are amazing. Today millions of young people (and old) are building interactive videos, extravaganzas of ... Read more»