The Josh Bersin Company Partners with Microsoft on Copilot Tuning for HR Experts
AI platforms like Copilot, ChatGPT, Claude, and Gemini are amazing inventions. They leverage AI models trained on enormous amounts of publicly available web data to answer questions, coach and consult with users, and behave like human-like “agents” to address a wide range of business needs.
Yet despite these capabilities, these models are “generic,” trained to use statistically averaged language, themes, and styles used across massive public corpus data.
What if you want your company’s AI agent to be an HR expert, trained and aligned to speak authoritatively, carefully, and educationally about leadership, recruiting, pay practices, and all the other talent and human capital issues in your company? Your Agent (and agents you build from that system) would suddenly be as smart as the world’s most renowned experts in HR.
In a pilot program with Microsoft, where the primary persona is a HR professional, we’ve just done this with M365 Copilot Tuning. Working in partnership with Microsoft, this week we demonstrated a “fine-tuned” version of the Copilot that incorporates all the knowledge, expertise, language, and data in Galileo®.
While this product is currently in early adopter program, it means companies that use the Microsoft 365 Copilot will soon be able to rely upon it to behave and act as an HR expert.
Many HR and management topics are unique to your company. As you create Copilot agents you’ll want to connect the agent to your own SharePoint files with company policies, pay practices, benefits, and other important compliance rules. This RAG (Retrieval-Augmented-Generation) approach is the standard way people access data from an AI agent.
Now this company-specific data, which you already have in your HR portal, can be integrated with the Josh Bersin Company content tuned Copilot to give you a digital HR business partner, management and leadership coach, and human capital advisor and educator for your entire company. This means the Microsoft Copilot, fine-tuned with Galileo, becomes your company’s expert in all areas of HR, management, leadership, and HR technology.
You can learn more about the Copilot fine-tuning at Copilot Tuning | Microsoft Learn, and learn more about Galileo here. Microsoft is now internally prototyping this in their own global HR organization.
We are very excited about our partnership with Microsoft. Soon you will have all the expertise, intelligence, data, and wisdom of Galileo available for all your employees, leaders, and HR professionals!
You can listen to my explanation here.
Stay tuned for more information on this exciting product direction and click here to watch the demonstration released at Microsoft Ignite this week.
If you would like to be one of our early customers for Galileo for Microsoft Copilot, please register here.
Additional Information
ChatGPT Explains Microsoft Fine-Tuning vs. RAG
Fine-Tuning vs. RAG Video Explanation