Business Resilience: The Global COVID-19 Pandemic Response Study
This 38-page research-based report identifies the ten pandemic-related responses most likely to have business impact. The report, based on survey responses from 1,349 HR and business professionals, analyzes 53 practices encompassing leadership, culture and communication, learning and talent strategies, pay and benefit offerings, remote work, workplace configurations, and HR skills and capabilities. The research drills down into the impact of these practices in driving seven business outcomes, including financial performance, customer satisfaction, workforce engagement and retention, and societal impact.
The study finds that these ten practices that matter most, which can be applied to any crisis situation, correlate directly to business resilience.
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