Talent Management Software Vendors get a C+ in Customer Satisfaction

1 Response

  1. Lynn Miller says:

    Thanks for sharing this information. We continue to see that understanding the client’s business is a critical success factor. What the software providers often leave out of the conversation is that their “out of the box” solution, may or may not align with the client’s current processes. This is where the trouble begins. I totally agree, that connecting with customers of these software vendors is essential. Remember to ask other clients how their talent management processes needed to be changed or adapted because of the software. It can be the source of great frustration.