The End Of The American Dream? How Automation Works To Your Advantage (or Not). E204
What do we do about the American Dream? This week I discuss the explosion of employee and citizen activation (NYC UHG CEO, for example) and how the US economy has not been delivering for 2/3 of the workforce.
And in that discussion I challenge HR and business leaders to re-engineer jobs and work around what we call Superworkers, all with a goal of using AI to increase customer service, scale, quality, and value. I try to warn and give examples of what happens when companies use technologies like AI to eliminate jobs and simply reduce labor costs.
- Employees will give you feedback, they can “rage quit.”
- Automation to reduce labor can backfire.
- Our job as leaders is to help build a company of Superworkers.
Additional Research and Reading
Donald Trump Will Do Nothing to Bring Back Our Dying American Dream (NYT research column)
What Gives Poor Kids a Shot at Better Lives? Economists Find an Unexpected Answer (Raj Chetty’s research on lack of upward mobility in the US)
How To Make Productivity Soar: Four Stages of AI Transformation
Digital Twins, Digital Employees, And Agents Everywhere
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