Josh Bersin Articles

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What Works: Delta Air Lines Unveils Its Skills-First Strategy E191

Delta Air Lines understands the importance of its employees, managers, and leaders, so the company has built one of the airline industry’s most advanced “skills-first” strategies. Built on its investment in SAP technology (Talent Intelligence Hub) and a focus from the top, the company fully embraces an agile cross-functional career model, all built ... Read more»

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Forgiveness, Growth, And Reinvention In The Age Of AI E190

I just finished a long meeting with 15 senior HR leaders in Silicon Valley, so in the context of AI, I discuss the themes of forgiveness, growth, and leadership these organizations are facing.

And these issues are acute right now. 2025 is shaping up to be a “Year of Redesign” throughout business, and as we ... Read more»

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The Launch Of Galileo™ Professional and The Galileo Success Center E189

This week we are so excited to launch Galileo™ Professional, the personal AI platform designed for HR professionals, consultants, vendors, and investors in the global Human Resources industry.

As you’ll hear in my introduction, Galileo Pro is Your Personal AI Assistant for everything HR.

For $39 per month you now have access to the ... Read more»

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Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187

Aimbridge manages 1100 hotels around the US and employs more than 45,000 employees. In this podcast, Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, discusses how the company empowers employees (“Uberizing the Workforce”) and delivers a flexible, highly engaged workforce with dynamic workforce scheduling. The company leverages UKG Workforce Management to give employees ... Read more»

Can AI Do Performance Reviews? Rippling Says Yes.

This week Rippling, a fast-growing mid-market HR Tech company, introduced a fascinating product called Talent Signal. This product reads work output data from Github (for engineers), Salesforce and Gong (for sales people), and Zendesk (for service reps) and uses AI to analyze their performance.

How does it work? The system uses several inputs. With ... Read more»

Josh Bersin Company AI Trailblazers

Introducing The AI Trailblazers! HR Technology Outlook 2025.

Are you having a hard time figuring out which AI products are real and how they all fit together?

In our ongoing efforts to help you understand the HR Tech market, we’ve produced a report we call the AI in HR trailblazers.

This report lists selected the top 30 vendors which have developed working, ... Read more»

ADP Lyric HCM

ADP Lyric HCM, The Next-Gen HR Platform Many Have Waited For

In the Spring of 2018 I attended a confidential meeting in New York City to learn about a project called Lifion. ADP had hired a new team of engineers convened in a secret mission to build the “next-generation platform” for ADP’s offerings in the enterprise market.

This new system, designed ten years after the release ... Read more»

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Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson E185

This podcast details what Workday’s new AI platform, Workday Illuminate, and also describes Workday’s momentum coming out of Rising. I also discuss why Salesforce slams Microsoft, the new tsunami of Agents, including Microsoft, Salesforce (who is charging $2 per conversation), SAP, Workday, UKG, ServiceNow, and others. I also discuss the near-term job disruption we’re ... Read more»

Workday plus Galileo

Galileo™ Selected As Workday Innovation Partner

This week at Workday Rising we’re announcing our new partnership with Workday. As one of the selected Workday Innovation Partners, we are developing a deep integration between Galileo and Workday.

Galileo, as many of you know, is “Your Essential AI Assistant for Everything HR.” Filled with 25+ years of research, benchmarks, ... Read more»

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What Works: How to Build a Fantastic Employee Experience in Industrial Distribution E184

In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company.

Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With 125+ ... Read more»

What Is Workday Illuminate?

Today Workday introduced Workday Illuminate, the new brand name for Workday AI. While the name is not important, this new brand demonstrates a shift from AI “dazzlers” to AI “capabilities” within the entire Workday platform. In other words, Workday has now built an underlying AI infrastructure that can manifest solutions in hundreds of ways.... Read more»