Josh Bersin Articles

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PayPal Builds New Manager Capabilities with Precision Development

How do you build precision leadership skills at scale? Kendra Goldbas, Global Head of Learning & Development at PayPal, describes the world-class new manager development program at PayPal, MAPS (Managing at PayPal Successfully).

During the pandemic PayPal grew rapidly and needed a world-class leadership development program for remote leaders. The MAPS program, which is ... Read more»

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Welcome to HR in 2025: The Five Big Challenges Ahead

Welcome to 2025, where I discuss the five big challenges ahead. These include (1) economic uncertainties, bifurcated labor market, (2) the impact of AI on the workforce and the Rise of Superworkers, (3) the new “soup” of issues in employee experience, which lands in HR’s lap, (4) the changing nature of leadership and leadership development, ... Read more»

A Tumultuous Year Behind: A Challenging, Important 2025

2024 has been a rough and tumble year. We watched two major wars (Ukraine and Gaza), the breakdown of the Syrian regime, and a record-breaking year of floods and hurricanes. Crypto emerged as a viable, highly valued asset class and the world wrestled with inflation. And right-wing politicians won major elections, including in the United ... Read more»

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A Tumultuous End To 2024, What Has Changed As We Look To 2025?

In this discussion I reflect on the significant events and trends of 2024, highlighting the impact of global conflicts, economic change, labor market dynamics, and the transformative role of AI in organizations.

What has changed? I discuss the evolving nature of DEI, the new model of leadership which emerged, and the transformation of HR into ... Read more»

Galileo by The Josh Bersin Company

100 Amazing Use-Cases for Galileo™, The AI-Powered Assistant For Everything HR

I have a holiday present for you. This week we’re publishing a detailed report with 100 high-value use-cases for Galileo™, the AI-Powered Assistant for Everything HR.

With thousands of users around the world, Galileo now has many hundreds of amazing, high-value applications discussed in this report. Each of these 100+ stories is a real-world solution ... Read more»

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Deel’s Hyper-Scale, Game-Changing Approach to Globalization

How has Deel grown from zero to 4,500 employees in 100 countries in less than five years? It’s an amazing story of hyperscale growth and passionate customer focus. In today’s podcast Alex Bouaziz, CEO of Deel, talks with Kathi Enderes about his own journey from environmental engineer to founder of an HR tech company.... Read more»

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Workday Rising, Precision Talent Acquisition, The Future Role of the CHRO E206

In this conversation I share insights from my recent trip to Europe, focusing on the Workday Rising event, the current state of talent acquisition, and the evolving role of CHROs in strategic workforce planning.

I discuss the importance of systemic talent acquisition, the emergence of “Precision Talent Acquisition” and the entire redefinition of this function. ... Read more»

How AI Can Radically Interconnect A Business… And Also HR

AI is turning out to be pretty spectacular. Starting with ChatGPT and now moving to agents, reasoning, voice, image and video creation, the technology seems boundless. And now that Elon Musk has figured out how to connect 100,000 Nvidia chips in a high speed network, the opportunity just gets bigger.

Among all the things we’ll ... Read more»

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How AI Will Revolutionize The HR Department, In Detail. E205

I know most of you have used ChatGPT, Galileo, or other AI tools in your job, but you haven’t seen anything yet.

In this podcast I walk through a complete end-to-end scenario to show you precisely how AI agents will automate, scale, integrate, and vastly improve the process of hiring, onboarding, performance management, ... Read more»

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The End Of The American Dream? How Automation Works To Your Advantage (or Not). E204

What do we do about the American Dream? This week I discuss the explosion of employee and citizen activation (NYC UHG CEO, for example) and how the US economy has not been delivering for 2/3 of the workforce.

And in that discussion I challenge HR and business leaders to re-engineer jobs and work around what ... Read more»

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WhatWorks: Sanford Health Develops Mission-Driven Leaders at All Levels. E203

Linda Kirchhevel, Director, Talent & Leadership Development at Sanford Health talks with Kathi Enderes about their leadership development program. Linda discusses how the organization’s frequent mergers caused them to prioritize creating a unique leadership framework centered around the mission of the organization. (Sanford Health is the largest rural healthcare provider in the United States.)... Read more»

The Road To AI-Driven Productivity: Four Stages of Transformation

We’ve been doing a lot of advisory work on skills and job design and now that AI tools have arrived, we’re reinventing work faster than ever. So let me give you some thoughts on this process, and you can also learn more from my recent podcast.

As you know, there are many types of ... Read more»