Josh Bersin Articles

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CHRO Insights: Arne-Christian Van Der Tang, HR Leader at TomTom

“The moment your HR organization can be ‘replicated’ into another company, you’ve failed as a CHRO.”

In this podcast Arne-Christian explains why the CHRO is no longer an HR leader, but now a business transformation executive.

Arne-Christian describes his career path to becoming a CHRO, identifies the key behaviors and characteristics that helped him become ... Read more»

New Research: Secrets Of The High Performing CHRO

Today we introduce a groundbreaking research on the role of the Chief Human Resources Officer.

Coupled with this research we’re launching a new service, CHRO Insights™, to support CHROs and aspiring CHROs around the world.

The Rapid Acceleration of The CHRO Role

The CHRO has become one of the most critical jobs in business. ... Read more»

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Secrets Of The High-Performing CHRO: It’s Harder Than It Looks

In this week’s podcast I introduce our new research on the important and fast-changing role of CHRO, or Chief People Officer.

Over the last decade this role has exploded in scope and importance, leaving many CEOs and CHROs working to keep up. After a year of research studying the career history and performance of more ... Read more»

Workday Makes A Play To Manage Your AI Agents

As AI Agents proliferate through our companies, Workday wants to make your life easier: the Workday Agent System of Record. This new toolset lets companies register, manage, provision, control, and train AI agents throughout the enterprise. It’s like a workforce management system for our “digital employees.”

Consider how the landscape is changing. Companies are ... Read more»

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Welcome to Enterprise AI: Multi-Functional Agents Change Everything

This week I discuss the rapid evolution of AI Agents in the Enterprise, and how they’re starting to replace billions of dollars of legacy enterprise software. It won’t happen overnight, but using our four-stage model, companies are rapidly looking at ways to use AI platforms to assist, automate, and integrate business workflows in ways that ... Read more»

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Lloyds Banking Group Describes Its $3B Business and Talent Transformation

Lloyds Banking Group, the largest bank in the UK, is undergoing a £3 Billion business transformation focused on enhancing customer experiences, integrating products and services, and leveraging technology to improve service delivery.

Holly Quincey, Chief Talent Officer, describes the company’s accompanying talent transformation, particularly its skills-based hiring strategy.

Talent Acquisition: This includes bringing executive ... Read more»

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How Booz Allen Creates Validated Skills With Scale And Precision

Jim Hemgen, Director of Talent Development at Booz Allen Hamilton, talks with Kathi Enderes about how the company creates validated skills across hundreds of domains, including AI.

This success story defines the journey for every company. Using skills validation provided by Workera, and content from Udemy and HackerRank, Booz Allen has created ... Read more»

Despite Political Firestorm, Diversity Investments Are Alive And Well

As the WSJ has reported extensively, companies like Harley Davidson, Tractor Supply, Walmart, and McDonalds are publicly pulling back on DEI programs, largely under pressure by political activists. Fueled by the supreme court’s striking down of affirmative action in 2023, there is a political movement to dismantle the “social justice” movement that took hold ... Read more»

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DEI Firestorm and Alarming Decline In Trust Defines Our 2025 Mandate

In this conversation, I discuss the DEI firestorm, the evolution and current state of Diversity, Equity, and Inclusion (DEI) initiatives in the corporate world, the alarming decline in trust towards businesses, and the necessity for companies to reinvent themselves in the face of changing market dynamics and the rise of the ‘super worker’. I also ... Read more»