Author: joshbersin

People Analytics and AI in the Workplace: Four Dimensions of Trust

AI and People Analytics have taken off. As I’ve written about in the past, the workplace has become a highly instrumented place. Companies use surveys and feedback tools to get our opinions, new tools monitor emails and our network of communications (ONA), we capture data on travel, location, and mobility, and organizations now have ... Read more»

From Talent Management To Talent Experience. Why The HR Tech Market Is In Disruption

Have you noticed how many interesting new HR software companies we have?  There’s a reason. The craze for “integrated talent management systems” is ending, now replaced by a market for “talent experience” solutions.

In this article I’m going to discuss the history of “integrated talent management” and explain why it feels so dated. Then I ... Read more»

feedback, glint, engagement

Employee Engagement 3.0 – From Feedback to Action

The employee engagement and feedback tools market has been explosive. As I wrote about in Feedback is the Killer App, giving employees the ability to express their opinions has transformed the world of management. CEOs and business leaders everywhere are now evaluated by their ability to keep employees happy.

And there’s good reason for ... Read more»

Corporate Citizenship Redefined: Trust, Inclusion, and Responsibility

We live in a strange time. 46% of citizens around the world believe the system is failing, fewer than 50% trust their government, and income inequality continues to grow. In California, where I live, almost 2/3 of citizens believe the technology industry is secretive and more than 60% believe these firms are draining local ... Read more»

employee experience

The Employee Experience: It’s Trickier (and more important) Than You Thought

I just finished a week of meetings discussing HR Technology and the Employee Experience and I want to give you some thoughts. This topic is enormously important, and it’s actually harder than it looks.

Why This Topic Has Become So Big

First, the phrase “Employee Experience” has become a giant vortex for everything in HR. ... Read more»

Learning Experience Platform (LXP) Market Grows Up: Now Too Big To Ignore

The learning experience platform (LXP) market is growing up fast.  Only a few years ago startup companies like Pathgather, Degreed, and EdCast pioneered the idea of a platform to make corporate learning content easy to find. These next-generation portals took off and now thousands of companies are looking to put their Learning Management System ... Read more»

Microsoft Teams, Slack, Facebook Workplace Are Taking Over: And We Better Take Notice

Let’s face it, the paradigm of email is broken. Research shows that employees spend over 20% of their time on messages unrelated to their jobs, and in most companies, the email system has become real-time. The research I recently published shows that the highest performing employees respond to emails the fastest, which of ... Read more»

The Employee Experience Platform: A New Category Arrives

One of the biggest trends in employment is finding ways to make work easier. In this hot job market employees are quitting their jobs in record numbers, and studies show that the voluntary turnover rate is now over 15%. (This means almost one in six people are leaving their jobs voluntarily to look for another ... Read more»