Author: joshbersin

Let’s Stop Calling It Labor: We’re All In The Services Business Now.

The job market is more dynamic than ever, and I think we can stop using the word “labor” to talk about what’s going on. Let me explain.

Government organizations like the Department of Labor, Bureau of Labor Statistics, and even labor unions are named around the concept of people as workers. In the industrial age ... Read more»

Workday Vs. ServiceNow: The Big Shift

Every decade there’s a major shift in enterprise software. In the 1970s companies bought integrated financial systems; in the 1980s and 1990s it was ERP; now it’s a wild west of tools for digital customer experiences, digital employee experiences, and AI-enabled automation.

And thanks to the pandemic, every company is going through a digital transformation. ... Read more»

The Learning Record Store Comes Of Age

The corporate learning industry becomes more massive every day. We estimate that more than $280 billion is spent on training, upskilling, and professional certification programs and there are now many billions of dollars spent on collaborative learning platforms, content, SkillsTech, and industry solutions.

How do you measure all this stuff?

Well as I ... Read more»

Eight Learnings About Jobs, Skills, And Org Design. And The Apple Genius Bar.

After many years studying the topics of corporate training, recruiting, mobility, and succession, we’re finally seeing the future of jobs and skills. And in this podcast, I try to summarize what’s going on.

Let me briefly discuss the issues here, and you’ll see much more to come in the Josh Bersin Academy and our research.... Read more»

Learning Technologies Group Acquires GP Strategies: Learning Consulting Is Hot

This week the Learning Technologies Group announced the acquisition of GP Strategies, one of the mainstay training delivery and consultants in the world. Together the combined company will be over $750 Million in revenue and starts to look like one of the largest corporate learning consultancies in the world.

LTG has an interesting history. ... Read more»

Why Service Workers Are Now More Important Than Software Engineers

Here we are, still facing the pandemic, and now we’re in a panic about service workers. Coffee shops, restaurants, and even gas stations can’t find staff, so they’re being “forced” to raise wages. In a recent NYT podcast a hotel owner bemoans how his employees keep asking for more money because “they don’t have the ... Read more»

Research Reveals Secrets To Success With Human Capital Management Systems

We have been studying HR technology projects for years and they can be complex and risky. Companies tend to upgrade or replace of their core HCM technology every 7-8 years and when they do it’s a massive change. Not only is it expensive and time-consuming, but these projects can interrupt business growth and take attention ... Read more»

A New Category Emerges: The Creator Platform For Corporate Learning

Many of you have heard me talk about TikTok as a learning platform, and you probably thought I was talking about the entertaining videos. No, it’s much more. TikTok is not just entertainment, it’s a Creator Platform.

TikTok development tools are amazing. Today millions of young people (and old) are building interactive videos, extravaganzas of ... Read more»

HR Tech Is White Hot: Is Every Vendor Now A Unicorn?

The HR Tech market is as hot as I’ve ever seen it, with most of the funding announcements showing $ Billion valuations. As I like to tell my neighbors, a Billion Dollars ain’t what it used to be. But it’s still a lot of money.

Why the growth? Virtually every economic signal points toward more ... Read more»

Secrets To Employee Experience: The Definitive Guide Launches Today

This week we’re launching one of the most important research studies we’ve done: a comprehensive look at Employee Experience. We call it the Employee Experience: The Definitive Guide, and you can download the report here and the detailed infographic here.

About The Study

Our EX study was launched in January of this year. ... Read more»

Perceptyx Acquires Waggl: Employee Voice Takes Major Step Forward

This week Perceptyx, one of the veteran providers of employee survey and feedback,  announced the acquisition of Waggl, one of the more innovative and powerful tools for employee feedback. Since I’ve known Waggl since its founding, I wanted to give you some perspective.

First, let me tell you about Perceptyx. Perceptyx is a highly ... Read more»