Josh Bersin Articles

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Oracle’s AI Business Model Is Working, And Others Need To Watch Out

Oracle’s earnings announcement yesterday demonstrates the company’s shift to a new type of enterprise “software” company, challenging companies like SAP, Workday, Salesforce, and many others. In this podcast I explain this shift, the history of Oracle, and where AI is taking the enterprise software market.

Here is the source article to read, and I look ... Read more»

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Bonus Episode: Understanding The US Job Numbers And Why Anthropic’s Economic Report Is Misleading

Today I’m publishing a bonus episode with a discussion of the US Job Market and also explain why Anthropic’s new AI-Job destruction research is misleading.

I also discuss the whole idea of “job-task analysis” and why “AI exposure” (Anthropic’s methodology) doesn’t really reflect how AI transforms jobs, companies, and the economy.

Let’s discuss all this ... Read more»

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AI Tools and Agents Everywhere, Yet A Fleeting ROI on AI Investments

This week I tackle the situation where AI tools are exploding everywhere while ROI and economic productivity is hard to find. I also discuss the “commoditization” of AI “features” and the shift in value to “AI applications,” which is good for all corporate buyers and users.

You’ll understand how important it is to build a ... Read more»

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Frontline Workforce: Conversation With Josh Secrest, Paradox by Workday

Understanding the Frontline Workforce. As our research point out, more than 70% of all US workers (80% Worldwide) work in a frontline (customer facing or operational facing) role. We all have teams in these positions so it’s important for business and HR leaders to understand this space.

This is the first podcast in a series ... Read more»

Is Block’s Decision To Layoff 40% of Its Workforce A Bellwether Or Not?

Last week Jack Dorsey, CEO of Block Inc. (makers of Square and CashApp) loudly announced plans to layoff 40% of its 10,000+ employees (4,000) and replace them with AI. The announcement was simple and there were few specifics about how this is going to take place.

LinkedIn shows around 13,000 employees with most in engineering, ... Read more»

The Enterprise Learning Tech Market Quickly Transforms Around AI

Following our launch of The Definitive Guide to Corporate Learning, where we detail the enormous shift from formal training to AI-powered content and enablement, the vendor market is moving fast. In this article I want to highlight the major vendors so HR leaders and CLOs can get a sense of what’s going on.

The ... Read more»

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Alim Dhanji, CHRO of TD Synnex: Why He Left HR and Came Back. It’s All About The Business.

Alim Dhanji is a seasoned business executive (ex-President of Adidas Canada) who came back to HR with a fresh perspective on the business value of HR.

In this discussion Alim clearly articulates where and how he creates business value as a CHRO. This is a fascinating discussion about the value drivers of HR and AI ... Read more»

leadership

The World Is Accelerating: What Has Changed About Leadership?

It’s a tumultuous time to be a leader. From the acceleration of AI to the change in global politics, I think it’s worth asking: *What has changed about leadership?*

Over the years, I’ve read hundreds of books on leadership and it feels like trendy topic. From the foundational teachings of Peter Drucker to the command ... Read more»

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Enterprise AI Confusion: Client Discussions Explain AI Vendors, Job Redesign, and Transformation

After many weeks of work with corporate HR leaders, technology companies, and implementation teams I’m realizing the word that describes AI is “confusion.” Too much going on, too many unanswered questions, and no clarity about what to do. And many of you have been asked (or told) to lead the “AI Transformation” (which is the ... Read more»