Part of the Maximizing the Impact of AI on HR research series
AI is redefining what’s possible in HR service delivery—streamlining transactions, personalizing employee experiences, and driving measurable business impact. Josh Bersin Company’s latest report, Maximizing the Impact of AI on HR Service Delivery, provides the research, benchmarks, and case studies you need to lead this transformation. This addition to the Maximizing the Impact of AI on HR research series with SAP defines innovative approaches and AI-driven solutions that can revolutionize every aspect of HR service delivery.
To learn more about enabling HR service delivery, submit the form to download the bundle of Maximizing the Impact of AI on HR infographics:
Note: the full report is only available to Josh Bersin Company Corporate Members and those with access to Galileo Agent
Delivering exceptional HR service is more achievable than ever with the right AI strategies and tools, primarily through the automation of HR transactions, which enable time savings & efficiency gains based on organizational data.
Key highlights include:
- Transforming HR service delivery with AI-driven automation. AI enables HR organizations to move from transactional, manual processes to intelligent, proactive service delivery. By automating case classification, routing, and resolution, companies achieve faster and more accurate HR support, reduce manual effort, and enhance the employee experience.
- Measurable efficiency gains and productivity boosts. AI-powered tools deliver significant business impact, including an 80% reduction in time spent writing emails, a 33% decrease in case resolution times, and a 4x increase in HR productivity. These improvements enable HR teams to focus on strategic initiatives and deliver more valuable, human-centered support to employees.
- Enhanced Employee Experience through intelligent self-service. Modern HR technology stacks now center on the employee experience, offering unified access points and AI agents for seamless, personalized support. When enhanced by AI, this shift leads to faster issue resolution, greater transparency, and enhanced satisfaction for both employees and managers.
- Proven use cases for delivering strategic business value. With a thoughtful strategic approach and managerial buy-in, organizations report a 25% improvement in service staff productivity and a 30% increase in manager productivity by integrating AI into daily HR workflows.
To learn more about partnering with The Josh Bersin Company’s expert team for the custom guidance needed to elevate your HR service delivery and create real value for your people and your business, contact us.
Associated Resources:
- Maximizing the Impact of AI on HR research series – Explore related research in additional domains like Talent Acquisition and HR Service Delivery
- Galileo® Suite – Become an AI-enabled Superworker by building the skills necessary to thrive in today’s AI-powered world of work and by optimizing your HR approach with your personalized AI agent
