AI is revolutionizing HR by enhancing efficiency, streamlining workflows, and transforming employee experiences. However, only 4% of organizations have a clear AI strategy for HR. This report, completed in collaboration with SAP SuccessFactors, explores how high-performing companies go beyond automation to strategically integrate AI, leading to superior business outcomes and enabling every employee to become a superworker.
Key Insights:
- The Superworker Concept: AI can empower employees to dramatically enhance productivity, decision-making, and creativity, and HR plays a critical role in making this a reality.
- Four Stages of AI Maturity: Organizations evolve from AI assistants to autonomous AI agents that drive systemic business transformation by not just using more sophisticated AI solutions but also reinventing jobs, roles, and organizational models.
- AI as a Tool to Solve Business Problems: High-performing organizations use AI strategically to address the company’s most important problems. Examples from German-based food company Döhler, Brunai conglomerate Darussalam Assets, Indian automanufacturer Mahindra & Mahindra, and Delta Air Line, the world’s most loved airline, show specific goals and AI applications beyond just time savings and efficiency.
- AI Use Cases in HR: From streamlined HR operations and transaction processing to improving hiring processes and internal mobility and enhancing learning and career development, the report spells out various use cases that benefit employees, managers and leaders, and HR professionals, with specific benefits for companies.
- Business Impact: Companies already see amazing ROI of AI in HR around four different impact areas: Efficiency, Experience, Effectiveness, and Employee Performance. Specific benchmarks around each of the use cases and the four impact areas can guide HR professionals to prioritize based on their unique business environment and workforce challenges.
This research provides actionable steps for HR leaders to leverage AI strategically, ensuring long-term success in the era of the superworker.
Download the full report to explore AI-driven HR transformation:
