Introducing the newest research initiative by The Josh Bersin Company
Welcome to the Future of Frontline Work
The world’s frontline workforce—spanning healthcare, retail, manufacturing, hospitality, transportation, and beyond—has never been more essential, nor more challenged. Today, we are proud to introduce a groundbreaking initiative dedicated to elevating, empowering, and transforming the experience of deskless workers everywhere.
Introducing Our Landmark Report: Powering the Frontline Workforce
This exclusive report marks the launch of our comprehensive Frontline research initiative. Drawing on deep research and real-world insights, Powering the Frontline Workforce: How Frontline-First Companies Thrive explores the urgent needs, opportunities, and innovations shaping the frontline landscape today. This report, written in collaboration with UKG, is an exclusive resource for our Galileo™ Suite community and corporate member clients and is not available for public download.
If you’d like to learn more about corporate membership, gaining access to Galileo Suite for your entire team, or to subscribe to our notifications about upcoming Frontline research, submit the form below.
Why Frontline’s a Focus for Josh Bersin Company Analysts
Frontline workers are the backbone of the global economy, yet they often face unique challenges that require tailored solutions. Our Frontline Initiative is designed to address these challenges head-on, providing actionable strategies and research-driven guidance to organizations committed to frontline excellence.
What’s Next: The Broader Frontline Initiative
This report is just the beginning. Our ongoing research efforts will focus on specific industries, hiring, retention, and other critical HR domains, within the unique context of the deskless workforce. The series will feature research reports, case studies, dedicated tools, webinars, and in-person exploration sessions during the Irresistible 2026 event.
We look forward to enriching our data-driven research and Bersin Company guidance through collaboration from experts in the frontline space, like Paradox and UKG, to share case studies, tools, and more.
Our upcoming research will address the most pressing questions facing frontline organizations today, such as:
- What are the processes and best practices for frontline workforce management?
- How do we evaluate the success of frontline hiring and retention strategies?
- How is technology factoring into deskless work and worker experience?
- …and more!
Join Us on This Journey
The Powering the Frontline Workforce report is the first step in a transformative journey. Stay tuned as we continue to release new research, tools, and strategies to help organizations unlock the full potential of their frontline teams.
Ready to lead the way in frontline excellence?
Access the report through Galileo® Agent and connect with us to learn more about this initiative and how your organization can benefit from our latest insights.
Not yet a Galileo™ Suite user? Start here: https://getgalileo.ai/
Additional Resources:
Podcast: Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187 – JOSH BERSIN
Commentary from Kathi Enderes, Global Analyst, SVP of Research, and author of Powering the Frontline Workforce: How Frontline-First Companies Thrive
Josh Bersin, CEO of The Josh Bersin Company, and Joshua Secrest, VP of Marketing, Paradox, discuss the importance of the frontline workforce:
