How SaaS-y is your HR software vendor? What does SaaS mean to you?

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  • Well written article. Most aren’t.
    The LMS example you mention above (my guess follows) is because the vendor did not have a desire to maintain backward compatibility. You cannot get away with that “so what?” attitude with an SaaS, at least – not if you plan on keeping your customers. Whenever I get a Q, I try to respond within 10 minutes, with the assumption being that they need a knowledgeable response immediately.