Josh Bersin Articles

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Flexible Shifts In Hospitality: Aimbridge Uses AI To Schedule Workers E187

Aimbridge manages 1100 hotels around the US and employs more than 45,000 employees. In this podcast, Conrad Riddle, VP of HR Shared Services at Aimbridge Hospitality, discusses how the company empowers employees (“Uberizing the Workforce”) and delivers a flexible, highly engaged workforce with dynamic workforce scheduling. The company leverages UKG Workforce Management to give employees ... Read more»

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Workday Illuminate, Salesforce slams Microsoft, Even More Agents, and Why Boeing Teaches Us A Lesson E185

This podcast details what Workday’s new AI platform, Workday Illuminate, and also describes Workday’s momentum coming out of Rising. I also discuss why Salesforce slams Microsoft, the new tsunami of Agents, including Microsoft, Salesforce (who is charging $2 per conversation), SAP, Workday, UKG, ServiceNow, and others. I also discuss the near-term job disruption we’re ... Read more»

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What Works: How to Build a Fantastic Employee Experience in Industrial Distribution E184

In our latest WhatWorks podcast, Samantha Garvie, HR Safety and Compliance Director at Rowley’s Wholesale, speaks with Kathi Enderes from The Josh Bersin Company.

Rowley’s Wholesale, a Michigan-based distributor of automotive and industrial products, has been in business for over 100 years and is currently in its third generation of ownership. With 125+ ... Read more»

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What Is Workday Illuminate?

Today Workday introduced Workday Illuminate, the new brand name for Workday AI. While the name is not important, this new brand demonstrates a shift from AI “dazzlers” to AI “capabilities” within the entire Workday platform. In other words, Workday has now built an underlying AI infrastructure that can manifest solutions in hundreds of ways.... Read more»

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Growthspace: A Pioneer In Precision Skills Development

As most of you know, developing business skills takes time. You have to ask people questions, take a few courses, and learn from your mistakes. If you’re a software engineer, this means writing buggy code. But if you’re a sales rep or a manager, it could mean trouble: losing deals, alienating people, and possibly being ... Read more»

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Klarna Claims AI Will Replace Workday. Unlikely Scenario But Points To A New Future. E183

This week Klarna, a buy-now pay-later company in Sweden, announced plans to terminate its Workday and Salesforce relationships and build it themselves. A bunch of tech pundits are big fans, but I have my doubts. As you’ll hear in the podcast, many big companies (much bigger than Klarna) have tried this, only to retreat to ... Read more»

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Agentic AI: The AI Agents That Will Change Our Companies E182

Agentic AI is the next big wave in AI, where AI systems and chatbots can take actions on our behalf. These agents can perform tasks such as composing emails, creating documents, building courses, and even recruiting. They can be seen as virtual employees or teammates that can be trained and managed. These agents will change ... Read more»

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AI Agents, The New Workforce We’re Not Quite Ready For (Agentic AI)

The Agents are coming, the Agents are coming.

If you follow the AI tech market you know there’s a lot of talk about “Agentic AI.” In other words, our friendly AI assistants are starting to feel more empowered. Instead of just answering questions and composing poetry, they’re now able to “do things” on ... Read more»

Cornerstone Galaxy: Acquisition Of SkyHive Could Pay Off

Cornerstone spent the last decade acquiring LMS and talent software companies, all in a goal to build an integrated skills platform. Finally, after years of hard work and integration, the company introduces Galaxy, an advanced offering in the world of AI-powered HR systems.

Before I explain Galaxy, the history is important. Founded in 1999, ... Read more»

With Thoughtful Design And Culture, Dropbox Proves Remote Work Is A Winner

One of the most interesting tech companies we’ve studied is Dropbox, a $7 billion market cap rocket ship generating more than $2.5 billion in revenue. This kind of company, which sells a platform that competes with Microsoft, Google, and other major players, lives in a world of brutal competition: competition for product leadership, sales deals, ... Read more»

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The Role Of Assessments In A World Of AI: Learning From SHL – E180

In this WhatWorks podcast I interview Andy Bradshaw, the CEO of SHLSHL is one of the world’s largest psychometric assessment vendors, bringing together psychology, skills assessment, and other forms of measurement to identify the capabilities, and potential of an individual at work.

These highly scientific assessments are widely used for pre-hire screening, job-fit ... Read more»