Talent Management Software Vendors get a C+ in Customer Satisfaction

Posted on January 3rd, 2012.

We just completed a year-long research study on the customer experience with talent management software. Despite the sky-high market valuations for these companies and the growth rate of the market, these products are not fully meeting customer needs. In fact, among the 1,146 companies we surveyed, their average overall satisfaction is 3.65 on a scale … Read more»

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Stepstone becomes Lumesse – Focus on People not Software

Posted on May 10th, 2011.

Today Stepstone Solutions, one of the largest providers of talent management software solutions, changed their company name to Lumesse. While everyone has their own opinions of naming and branding strategies, I personally believe that this is a very valuable move.

Stepstone, a company with more than 1,700 licensed customers, is a large global software … Read more»

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Saba Earnings show Growth and Momentum – Now Truly a SaaS Company

Posted on March 27th, 2011.

This week Saba Software released one of its strongest financial results in many years. Saba, which pioneered the market for enterprise learning management systems, has now turned the corner in its transformation into a SaaS software company. Some of the highlights which I believe are important:

  • Saba’s total revenues grew by 14% year over year
  • Read more»

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New Internet Bubble hits Talent Management Market

Posted on March 19th, 2011.

Remember the dot.com bubble of 1995-2000? I do, and it’s back again. But this time it has a new face, it talks about SaaS, highly connected social applications, mobile apps, and talent management software. Talent management software? Yes, SaaS-enabled talent management apps have become one of the hottest investment areas in enterprise software.

The proof … Read more»

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Taleo Acquires Learn.com: A Shoe Drops in the LMS Market

Posted on September 1st, 2010.

Today a shoe dropped in the Learning Management Systems Market:  Taleo announced plans to acquire Learn.com.

Let me discuss this announcement from three perspectives: first, the impact on the market; second, the impact on Taleo and Learn.com customers; and third, the impact on you as a prospective LMS buyer.

(ps.  Kenexa also Read more»

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Talent Management Systems: Market Update

Posted on July 27th, 2010.

The talent management systems market continues to grow and consolidate at the same time.   With a busy summer and lots of time spent on Learning Culture and other topics, I have not had time to talk about the talent management software space.  (I’m attaching our recently introduced “New” Talent Management Framework to help you … Read more»

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2010 Talent Management Systems Customer Satisfaction Released

Posted on December 17th, 2009.

Talent Management Systems Satisfaction 2010After almost a year of effort we just released our first-ever Talent Management Systems Customer Satisfaction research. We will be publishing this annually, with next year’s results to coincide with the HR Technology Conference in Fall of 2010.

If you are a talent management systems owner, buyer, or vendor I recommend you read this – … Read more»

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The LMS Market: Hotter than Ever

Posted on October 26th, 2009.

In the last 60 days I’ve had the opportunity to attend five major industry events which cover corporate learning: user group meetings at Plateau, Saba, SumTotal and Taleo and the HR Technology Conference. While all this travel has taken a toll on my sleep, it did reinforce the tremendous importance of corporate learning technology.

In … Read more»

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Thoughts from the 2009 HR Technology Conference

Posted on October 6th, 2009.

Once each year we travel to Chicago to gather with Bill Kutik and dozens of HR vendors to see the latest and greatest technologies applied to human resources.

HR Technology ConferenceThis year’s conference was as exciting as ever, with many product announcements and exciting innovations to see.   Madeline Laurano, our principal analyst in talent acquisition, … Read more»

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From E-Learning to We-Learning

Posted on September 25th, 2009.

The corporate training industry is undergoing some major changes.  Over last few months we have been involved in many discussions with organizations about the tremendous needs to build, manage, and formalize their social and collaborative learning programs.   This is being driven by many factors:  the slowing economy, the “always-connected” nature of the workforce, and … Read more»

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Josh Bersin Josh Bersin is President and CEO of Bersin & Associates, a leading research and advisory services firm in enterprise learning and talent management.