Talent Management Software Vendors get a C+ in Customer Satisfaction

Posted on January 3rd, 2012.

We just completed a year-long research study on the customer experience with talent management software. Despite the sky-high market valuations for these companies and the growth rate of the market, these products are not fully meeting customer needs. In fact, among the 1,146 companies we surveyed, their average overall satisfaction is 3.65 on a scale … Read more»

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Talent Management Systems: What Drives Customer Satisfaction?

Posted on December 24th, 2010.

This winter we launched our second annual Talent Management Systems Customer Satisfaction research.  Now, after surveying more than 1,500 organizations over the last two years, we have a very deep understanding of how this market has evolved.  We will be continuing this research on an ongoing basis, so if you are interested in participating please … Read more»

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The Evolution of HR Systems: Update from HR Technology Conference 2010

Posted on October 6th, 2010.

We just returned from the 2010 HR Technology Conference in Chicago, where we met with 30+ solution providers and more than 60 different corporate buyers and implementers of HR technology and solutions.   We also introduced a preview peek of our 2010-2011 Talent Management Systems Customer Satisfaction research, which is now available to research membersRead more»

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SuccessFactors vs. Taleo – The Gorillas for 2010

Posted on December 26th, 2009.

As we recap 2009 and look ahead to 2010 in the market for talent management software, two gorillas have emerged:  Taleo and SuccessFactors.   While together these companies make up less than 20% of the total market, their size and growth has made them companies to watch as this market continues to grow and mature…. Read more»

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Why Salary.com Won the 2009 HR Technology Shootout

Posted on November 4th, 2009.

For the last two Octobers we have travelled to the HR Technology Conference to see four HR software providers show off their software in the Talent Management Shootout. While the Shootout is a relatively short event at 75 minutes (each vendor gets about a total of 10-15 minutes of demonstration time), there are often as … Read more»

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SaaS will never Kill Licensed Software

Posted on August 29th, 2008.

I have to smile.  Today I read an interview with Harry Debes, the CEO of Lawson Software, discussing why he thinks the SaaS (Software as a Service) model will fade and die.  While I dont agree 100% with his discussion, I do agree with much of what he has to say.

I also have lived … Read more»

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Talent Management Suites: Research Launched

Posted on January 16th, 2008.

We just released the largest-ever research study on the market for talent management suites.  This research took place over the last 18 months and is the result of an exhaustive analysis of 20 vendors, 800+ HR managers, and in-depth meetings with more than 50 organizations.  Leighanne Levensaler, our principal analyst in this area, is responsible … Read more»

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HR Technology Conference 2007 – A Recap

Posted on October 14th, 2007.

Leighanne Levensaler and I just finished a week at the HR Technology show in Chicago. This conference represents one of the biggest meetings of HR technologists and HR software vendors each year.  As always, this conference was an opportunity for most of the HR and learning technology providers to announce new products and offerings.

Here … Read more»

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Josh Bersin Josh Bersin is President and CEO of Bersin & Associates, a leading research and advisory services firm in enterprise learning and talent management.