As we continue to study best practices in the implementation of corporate learning and talent management, we find that high performing organizations fall into two categories: those who endure and prosper over long periods of time (decades), and those who rapidly rise to prominence, then falter during a major business challenge, and often become acquired (or… Read more»
Read Full Post | Make a Comment ( 1 so far )On February 26, 2008 Starbucks embarked on an interesting experiment in enterprise learning: the company shut down all its US stores for several hours to train 135,000 employees in a single shot. The goal of this program was to “reenergize our focus on the things that have made us the leading roaster and retailer of specialty… Read more»
Read Full Post | Make a Comment ( None so far )We recently completed a major research program which studies the elements of corporate learning which deliver the highest levels of business impact. Our findings were fascinating, providing valuable guidance for anyone in the corporate learning industry.
First, there are two types of solutions provided by corporate learning organizations. The first type, which we call “performance-driven” learning… Read more»
Read Full Post | Make a Comment ( 1 so far )I recently had a conversation with Tamara Elkeles, the Chief Learning Officer for Qualcomm. Qualcomm is a highly successful technology company which focuses on many technologies embedded in the cellular telephone industry. The company is in the Intellectual Property business, primarily licensing technology to cellular providers, telecommunications companies, and manufacturers.
Tamara has a very successful… Read more»
Read Full Post | Make a Comment ( None so far )Much has been written in the last few years about “informal learning” and the need for a culture of learning in organizations. We know from our research that today’s tight labor market and the changing demographics of the workforce are creating an even greater and greater need for a new model. Let me discuss… Read more»
Read Full Post | Make a Comment ( None so far )The Origins of Rapid E-Learning
Some years ago (2003) we were doing some consulting with a major tools provider and first coined the term “rapid e-learning.” Yes, it was us. In fact, I first realized the market for this back in 2000 while I was working at DigitalThink, and we developed a product we… Read more»
Read Full Post | Make a Comment ( None so far )We have always regarded the term “learning outsourcing” as a misnomer. The very nature of a training function requires that many of the topics, programs, and solutions are outsourced – after all, training managers are expected to be able to train and support every function in the company. How can they possibly do this without… Read more»
Read Full Post | Make a Comment ( 1 so far )Compliance-related training is a very big business. Bersin & Associates estimates that complying with regulatory guidelines accounts for as much as 30% of training-related technology expenditures. Many technology expenditures (LMS systems in particular) have been justified simply on the basis of keeping more accurate and accessible compliance records.
Our current research has… Read more»
Read Full Post | Make a Comment ( None so far )The Trend toward Offshoring
There seems to be a stampede of U.S. companies rushing to outsource their operations to offshore companies, dramatically expanding the economies of India and China. What is fueling the trend is the desire to gain access to lower cost, high quality labor. Top business functions for offshoring include customer service,… Read more»
Read Full Post | Make a Comment ( Comments Off so far )We estimate that sales channel training alone makes up more than $6 Billion in products and services. All product companies, from software companies to medical device manufacturers to beverage bottlers, have sales channels to train. These “extended enterprise” sales forces must be regularly trained on new products, promotions, service and support procedures, and… Read more»
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Josh Bersin is President and CEO of Bersin & Associates, a leading research and advisory services firm in enterprise learning and talent management.
