http://joshbersin.com/2012/01/03/talent-management-software-vendors-get-a-c-in-customer-satisfaction/ Josh Bersin's Comments on Enterprise Learning and Talent Management Thu, 19 Apr 2012 15:31:47 +0000 hourly 1 http://wordpress.org/?v=3.3.2 http://joshbersin.com/2012/01/03/talent-management-software-vendors-get-a-c-in-customer-satisfaction/comment-page-1/#comment-2154 Lynn Miller Tue, 03 Jan 2012 20:09:35 +0000 http://joshbersin.com/?p=4058#comment-2154 Thanks for sharing this information. We continue to see that understanding the client's business is a critical success factor. What the software providers often leave out of the conversation is that their "out of the box" solution, may or may not align with the client's current processes. This is where the trouble begins. I totally agree, that connecting with customers of these software vendors is essential. Remember to ask other clients how their talent management processes needed to be changed or adapted because of the software. It can be the source of great frustration. Thanks for sharing this information. We continue to see that understanding the client’s business is a critical success factor. What the software providers often leave out of the conversation is that their “out of the box” solution, may or may not align with the client’s current processes. This is where the trouble begins. I totally agree, that connecting with customers of these software vendors is essential. Remember to ask other clients how their talent management processes needed to be changed or adapted because of the software. It can be the source of great frustration.

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