http://joshbersin.com/2009/08/29/how-saas-y-is-your-hr-software-vendor-what-does-saas-mean-to-you/ Josh Bersin's Comments on Enterprise Learning and Talent Management Wed, 25 Jan 2012 14:50:29 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://joshbersin.com/2009/08/29/how-saas-y-is-your-hr-software-vendor-what-does-saas-mean-to-you/comment-page-1/#comment-972 Mike E. Mon, 09 Nov 2009 23:50:18 +0000 http://joshbersin.com/?p=1201#comment-972 Well written article. Most aren't. The LMS example you mention above (my guess follows) is because the vendor did not have a desire to maintain backward compatibility. You cannot get away with that "so what?" attitude with an SaaS, at least - not if you plan on keeping your customers. Whenever I get a Q, I try to respond within 10 minutes, with the assumption being that they need a knowledgeable response immediately. Well written article. Most aren’t.
The LMS example you mention above (my guess follows) is because the vendor did not have a desire to maintain backward compatibility. You cannot get away with that “so what?” attitude with an SaaS, at least – not if you plan on keeping your customers. Whenever I get a Q, I try to respond within 10 minutes, with the assumption being that they need a knowledgeable response immediately.

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